If you are experiencing issues with your discount code, please consider the following:. Cart Requirement: If a promotion includes a free gift with a minimum spend, you’ll need to manually add the free gift to your cart. Once both the qualifying items
Sometimes our emails can end up in your junk or spam folder, so please have a quick look there. If you still can’t find the promo code email, just let us know at [email protected] and we’ll be happy to help.
Please contact our customer service team at [email protected] with your order number and the promo code you forgot to apply. We'll do our best to assist, but please note we can’t guarantee the offer can be honoured due to our quick order p
Due to our fast order processing times, requests to cancel or modify an order must be received within 15 minutes of placing your order. To cancel an order, please email [email protected] with "Cancel Order" in the subject line. To make cha
If you need to update your address, please email us at [email protected] with the subject “Change of Address” within 15 minutes of placing your order. Include your name, order number, and the new address. I entered the wrong address on my
We apologise for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.Can you please send us a photo of the damaged item/s you receiv
We're sorry to hear there’s an issue with your order. Please email us at [email protected] with your order number and 2–3 clear photos of the item, so we can help resolve this as quickly as possible. wrong item sent. faulty item. damaged i
If your order hasn’t arrived yet, please start by checking your confirmation email to ensure the delivery address provided is correct. If your shipping option included tracking, the details will have been emailed to you. For the most up-to-date deliv
In case of a missing item in your delivery, first send us a photo of the items you did receive to [email protected]. We apologise for the inconvenience and will assist you in resolving the issue as soon as possible.
Some of our products use airless pump packaging to protect the formula and keep it fresh longer. Airless pump packaging works by using a vacuum system instead of a straw or dip tube. When you press the pump, it creates a vacuum that pushes a disk ins
How to Find a Product on Our Website. 1. Use the Search Bar. At the top right of every page, you’ll see a magnifying glass icon — that’s our search bar! Click the icon and type in the name, category, or keyword (e.g., Rosehip) related to the product
If you’ve contacted our customer service team and haven’t heard back yet, please check the following:. 1. Confirm the email address you used. Make sure you sent your email to [email protected] and double-check that there are no spelling mi
We’re sorry to hear your order is marked as delivered but hasn’t arrived. We understand how frustrating this can be and are here to help. Here are a few things to check:. Look around nearby areas: If you authorised safe drop, your parcel may have bee