Order Assistance

My promo code isn’t working

If you are experiencing issues with your discount code, please consider the following:. If issues persist, please contact customer service at [email protected] before finalising your order. The code isn’t working. The code doesn’t seem to

I signed up to get a promo code for my first order, but I haven’t received it.

Sometimes our emails can end up in your junk or spam folder, so please have a quick look there. If you still can’t find the promo code email, just let us know at [email protected] and we’ll be happy to help.

Can you apply a promo code to my order if I already placed it?

Please contact our customer service team at [email protected] with your order number and the promo code you forgot to apply. We'll do our best to assist, but please note we can’t guarantee the offer can be honoured due to our quick order p

Can I change or cancel my order?

You have 30 minutes after placing your order to make any last-minute changes. Simply click the “Edit or view your order” button in your order confirmation email to:. Add or remove items. Enter a forgotten discount code. Cancel your order. Change your

Can I change the shipping address on my order?

You have 30 minutes after placing your order to make any last-minute changes. Simply click the “Edit or view your order” button in your order confirmation email to:. After 30 minutes, your order moves into processing and can’t be edited, so please do

My delivery was damaged, what should I do?

We apologise for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.Can you please send us a photo of the damaged item/s you receiv

What should I do if I receive an incorrect or faulty item?

We're sorry to hear there’s an issue with your order. Please email us at [email protected] with your order number and 2–3 clear photos of the item, so we can help resolve this as quickly as possible. wrong item sent. faulty item. damaged i

My order hasn't arrived, what should I do?

If your order hasn’t arrived yet, please start by checking your confirmation email to ensure the delivery address provided is correct. If your shipping option included tracking, the details will have been emailed to you. For the most up-to-date deliv

My order is missing an item, what should I do?

In case of a missing item in your delivery, first send us a photo of the items you did receive to [email protected]. We apologise for the inconvenience and will assist you in resolving the issue as soon as possible.

What should I do if my order was marked as delivered, but I did not receive it?

We’re sorry to hear your order is marked as delivered but hasn’t arrived. We understand how frustrating this can be and are here to help. Here are a few things to check:. If you’ve gone through these steps and still can’t locate your parcel, please c

I sent a message but haven’t received a response – what should I do?

If you’ve contacted our customer service team and haven’t heard back yet, please check the following:. If you’ve checked all of the above and still haven’t received a reply, please resend your message to [email protected], and we’ll get ba