If you are experiencing issues with your discount code, please consider the following:. Cart Requirement: To redeem your free gift, please ensure you’ve added the eligible gift product to your cart from the product page before entering the discount c
If you need to update your address, please email us at [email protected] with the subject line “Change of Address” within 15 minutes of placing your order. Be sure to include your name, order number, and the correct address. While we’ll do
Due to our fast order processing times, requests to cancel or modify an order must be received within 15 minutes of placing your order. To cancel an order, please email [email protected] with "Cancel Order" in the subject line. To make cha
Please contact our customer service team at [email protected] with your order number and the promo code you forgot to apply. We'll do our best to assist, but please note we can’t guarantee the offer can be honoured due to our quick order p
We're sorry to hear there's an issue with your order. Please email [email protected] with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible. wrong item sent. faulty item. damaged item
If your order hasn’t arrived yet, please start by checking your confirmation email to ensure the delivery address provided is correct. If your shipping option included tracking, the details will have been emailed to you. For the most up-to-date deliv
In case of a missing item in your delivery, first send us a photo of the items you did receive to [email protected]. We apologise for the inconvenience and will assist you in resolving the issue as soon as possible.
We apologise for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.Can you please send us a photo of the damaged item/s you receiv
Some of our products use airless pump packaging to help protect the formula and keep it fresh for longer. Instead of a dip tube, these bottles use a little plate at the bottom that moves up with each pump to push the product out. Sometimes they just
Please make sure you’ve selected a size (standard, refill, travel, or sample) and, if it’s a makeup product, a shade — the “Add to Cart” button won’t work unless both are selected. If you’ve already done this and it’s still not working, try clearing
Sometimes our emails can end up in your junk or spam folder, so please have a quick look there. If you still can’t find the promo code email, just let us know at [email protected] and we’ll be happy to help.
How to Find a Product on Our Website. 1. Use the Search Bar. At the top right of every page, you’ll see a magnifying glass icon — that’s our search bar! Click the icon and type in the name, category, or keyword (e.g., Rosehip) related to the product