Have a question? Reach out via the contact form, email us at advice@adorncosmetics.com.au, or call (03) 9808 4422 between 7 am - 2 pm AEST, Monday to Friday (excluding Public Holidays).

Go back to homepage

adorncosmetics

You have 30 minutes after placing your order to make any last-minute changes.Simply click the &#x201C;Edit or view your order&#x201D; button in your order confirmation email to:<ul><li data-start="202" data-end="281">Add or remove items</li><li data-start="202" data-end="281">Enter a forgotten discount code</li><li data-start="202" data-end="281">Cancel your order</li><li data-start="202" data-end="281">Change your shipping address</li></ul>After 30 minutes, your order moves into processing and can&#x2019;t be edited, so please double-check your details to make sure everything is correct.I entered the wrong address on my orderHow do I edit my shipping address

You have 30 minutes after placing your order to make any last-minute changes. Simply click the “Edit or view your order” button in your order confirmation email to:. After 30 minutes, your order moves into processing and can’t be edited, so please do

Can I change the shipping address on my order?

Order Assistance

Clean, Conscious Beauty Awaits!

Are your products vegan?

Where are your products made?

How is Adorn minimising waste?

When are your products going on sale?

Where can I buy your products?

Where can I find promo codes/discounts?

About Us

How do I update my contact information?

I'm having trouble logging in

How do I create an Adorn Account?

How do I delete my account?

Account Settings

My promo code isn’t working

I signed up to get a promo code for my first order, but I haven’t received it.

Can you apply a promo code to my order if I already placed it?

Can I change or cancel my order?

My delivery was damaged, what should I do?

What should I do if I receive an incorrect or faulty item?

My order hasn't arrived, what should I do?

My order is missing an item, what should I do?

What should I do if my order was marked as delivered, but I did not receive it?

I sent a message but haven’t received a response – what should I do?

How do I track my order?

Do you offer free shipping?

Do you offer expedited shipping?

When will my order be shipped?

Do you ship internationally?

Do you offer Click and Collect?

Do you ship to PO Boxes?

When will my Click and Collect order be ready?

Is a signature required upon delivery of my order?

I ordered with express delivery, why has it not been dispatched?

What happens if my order is returned to the sender?

What makes the Eco Gift Wrapping different from your usual order packaging?

How long will my order take to arrive?

How much does shipping cost?

What if my order did not arrive?

Why does my tracking status show "Pending'?

Shipping

What is your return/exchange policy?

How do I initiate a return?

How do I initiate an exchange?

How do I get a refund?

Returns

How do I apply promo/discount codes?

Is there an Afterpay minimum?

What methods of payment do you offer?

What Buy Now, Pay Later options do you offer?

Why am I seeing a duplicate charge?

My credit card was declined, but I have enough funds — what should I do?

I haven’t received an order confirmation email, but I see a pending transaction in my PayPal account. What should I do?

When can I expect my refund to be processed?

How do I purchase a gift card?

How do I redeem my Adorn gift card when making a purchase?

How do Shop Pay installments work?

How do I manage my saved credit card details in Shop Pay?

I don’t see Afterpay as a payment option at checkout, even though my cart total meets the minimum spend. Could you please assist?

Payment

How do I redeem my rewards voucher?

How do I redeem my birthday voucher?

Can I use both my rewards voucher and a promo code on the same order?

Can I use more than one voucher per order?

When do points expire?

Where can I view my points balance?

How can I see what my current rewards tier is?

How is my VIP tier determined?

What are the ways to earn points?

How do points convert to dollars?

How do I sign up for the rewards program?

How will I know when I have reached a new tier?

I've referred several friends but haven't received any points for it. Is there something else I need to do?

What are the benefits of joining Adorn’s Rewards Program?

Do I lose my points if I cancel a rewards voucher and apply a different coupon code at checkout?

How do I update the date of birth on my account?

How do I leave a review?

Loyalty Rewards

Return & Recycle Your Adorn Packaging

Refilling Your Makeup

Refilling Your Skincare

Is it safe and hygienic to refill skincare?

How often should I clean my refillable skincare packaging?

Will the pump work as effectively after refilling?

How many times can I refill Adorn skincare packaging?

Does Adorn refillable skincare save you money?

Where can I purchase Adorn skincare refills?

Can I refill the BB Cream?

Refill & Recycle

Which product is likely causing my skin to break out?

I want to repurchase the Pressed Mineral Neutral Eye Shadow Palette shades. What are their names?

What is the best foundation for mature skin?

What's the best hydrating foundation for dry skin?

Does your SPF 20+ Mineral Foundation provide full coverage?

Does it settle into fine lines?

Would you recommend using a primer before applying foundation?

What foundation lasts all day and doesn't cake?

Can I apply mineral foundation around my eyes?

How should I apply foundation on mature skin?

Do you have any shades without an orange or pink base?

Do you have samples of the Pressed Mineral Foundation?

Why aren’t there as many shades in the Pressed Mineral Foundation?

I can see you have more shades since I last purchased. I'm not sure which one correlates to the one I previously purchased?

Can I change the shipping address on my order?Updated a month ago