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We&apos;re sorry to hear there&#x2019;s an issue with your order. Please email us at <a data-start="136" data-end="164" rel="noopener" id="isPasted">advice@adorncosmetics.com.au</a> with your order number and 2&#x2013;3 clear photos of the item, so we can help resolve this as quickly as possible.wrong item sentfaulty itemdamaged itemMy order has just arrived and is incorrect

We're sorry to hear there’s an issue with your order. Please email us at advice@adorncosmetics.com.au with your order number and 2–3 clear photos of the item, so we can help resolve this as quickly as possible. wrong item sent. faulty item. damaged i

What should I do if I receive an incorrect or faulty item?

Order Assistance

Clean, Conscious Beauty Awaits!

Are your products vegan?

Where are your products made?

How is Adorn minimising waste?

When are your products going on sale?

Where can I buy your products?

Where can I find promo codes/discounts?

About Us

How do I update my contact information?

I'm having trouble logging in

How do I create an Adorn Account?

How do I delete my account?

Account Settings

My promo code isn’t working

I signed up to get a promo code for my first order, but I haven’t received it.

Can you apply a promo code to my order if I already placed it?

Can I change or cancel my order?

Can I change the shipping address on my order?

My delivery was damaged, what should I do?

My order hasn't arrived, what should I do?

My order is missing an item, what should I do?

My pump isn't working

I’m having trouble finding a product on your website.

I sent a message but haven’t received a response – what should I do?

Delivery was marked delivered, but I did not receive it

How do I track my order?

Do you offer free shipping?

Do you offer expedited shipping?

When will my order be shipped?

Do you ship internationally?

Do you offer Click and Collect?

Do you ship to PO Boxes?

When will my Click & Collect order be ready?

Is a signature required upon delivery of my order?

I ordered with express delivery, why has it not been dispatched?

What happens if my order is returned to the sender?

What makes the Eco Gift Wrapping different from your usual order packaging?

How long will my order take to arrive?

How much does shipping cost?

What if my order did not arrive?

Shipping

What is your return/exchange policy?

How do I initiate a return?

How do I initiate an exchange?

How do I get a refund?

What happens to empty Adorn packaging when you return it?

How can I exchange the full-size foundation included in the ‘No Risk’ Match Me Set?

How do I return my empty packaging for recycling?

What Adorn packaging can I return for recycling?

Recycle & Returns

How do I apply promo/discount codes?

Is there an Afterpay minimum?

What methods of payment do you offer?

What Buy Now, Pay Later options do you offer?

Why am I seeing a duplicate charge?

My credit card was declined, but I have enough funds — what should I do?

I haven’t received an order confirmation email, but I see a pending transaction in my PayPal account. What should I do?

When can I expect my refund to be processed?

How do I purchase a gift card?

How do I redeem my Adorn gift card when making a purchase?

How do Shop Pay installments work?

How do I manage my saved credit card details in Shop Pay?

I don’t see Afterpay as a payment option at checkout, even though my cart total meets the minimum spend. Could you please assist?

Payment

How do I redeem my rewards voucher?

How do I redeem my birthday voucher?

Can I use both my rewards voucher and a promo code on the same order?

Can I use more than one voucher per order?

When do my points expire?

Where can I view my points balance?

How can I see what my current rewards tier is?

How is my VIP tier determined?

What are the ways to earn points?

How do points convert to dollars?

How do I sign up for the rewards program?

How will I know when I have reached a new tier?

I've referred several friends but haven't received any points for it. Is there something else I need to do?

What are the benefits of joining Adorn’s Rewards Program?

Will my points be lost if I cancel a voucher and choose another offer?

Can I change my date of birth on my account?

How can I leave a review?

Loyalty Rewards

Which product is likely causing my skin to break out?

I want to repurchase the Pressed Mineral Neutral Eye Shadow Palette shades. What are their names?

Is talc used in your products?

What is Bismuth Oxychloride, and why don't you use it?

What ingredients do you use?

Do Adorn products contain gluten?

Are your products safe for pregnancy?

Do Adorn products contain Teflon or PFAS?

Are Adorn products paraben and preservative-free?

What is the 'Parfum' in Adorn products?

How does Adorn ensure product safety?

Are all chemicals bad for us?

What gives the SPF in the Adorn Mineral Foundation?

Are your products gluten-free?

Ingredients

How do I choose the best Day Primer/Moisturiser for my skin?

I’ve got a few skincare products — what’s the right order to use them?

Skincare

How long should makeup brushes last?

Makeup Brushes

How do I refill my skincare?

How to refill SPF 20 Mineral Foundation & Loose Mineral Makeup

How to refill your Pressed Compact Foundation

How to refill your Mineral Makeup Compact Stacks

How to refill your Custom Mascara

Is it safe and hygienic to refill skincare & makeup?

Will refilling affect how the pump works?

How many times can I refill my packaging?

How often should I clean my refillable skincare or makeup packaging?

How do I know when to refill?

Can I travel with refillable Adorn products?

Where do I purchase refills?

Are refills more affordable than buying new?

Can I refill the BB Cream?

Refills

What is the best foundation for mature skin?

What's the best hydrating foundation for dry skin?

Does your SPF 20+ Mineral Sunscreen provide full coverage?

Does it settle into fine lines?

Would you recommend using a primer before applying foundation?

What foundation lasts all day and doesn't cake?

Can I apply mineral foundation around my eyes?

How should I apply foundation on mature skin?

Do shades with the same name match across all your foundations and BB creams?

Do you have any shades without an orange or pink base?

Do you have samples of the Pressed Mineral Foundation?

Why aren’t there as many shades in the Pressed Mineral Foundation?

I can see you have more shades since I last purchased. I'm not sure which one correlates to the one I previously purchased?

Foundation

Can I get free samples?

Samples

Product Information

What should I do if I receive an incorrect or faulty item?Updated a month ago