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We&apos;re sorry to hear there&apos;s an issue with your order. Please email advice@adorncosmetics.com.au with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible.wrong item sentfaulty itemdamaged item

We're sorry to hear there's an issue with your order. Please email advice@adorncosmetics.com.au with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible. wrong item sent. faulty item. damaged item

What should I do if I receive an incorrect or faulty item?

Order Assistance

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Are your products vegan?

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How is Adorn minimising waste?

About Us

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My promo code isn’t working

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I just placed an order but forgot to add my promo code. Is there any way to apply it now?

My order hasn't arrived, what should I do?

My order is missing an item, what should I do?

My delivery was damaged, what should I do?

My pump isn’t working on my BB cream/liquid foundation/primer/moisturiser. Can you help?

I’m trying to order, but when I click “Add to Cart,” it doesn’t seem to work. Can you help?

I signed up to get a promo code for my first order, but I haven’t received it.

I’m having trouble finding a product on your website. Can you help me find it?

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I ordered with express delivery, why has it not been dispatched?

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Where can I buy Adorn products?

Shipping

What is your return/exchange policy?

How do I return an item?

'No Risk' Match Me Foundation Set

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What Adorn packaging can I return for recycling?

Returns

How do I apply promo/discount codes?

Is there an Afterpay minimum?

What Buy Now Pay Later (BNPL) options does Adorn offer?

My credit card was declined, but I have enough funds — what should I do?

I haven’t received an order confirmation email, but I see a pending transaction in my PayPal account. What should I do?

When can I expect my refund to be processed?

How do I redeem my Adorn gift card when making a purchase?

How do Shop Pay installments work?

Payment

How do I redeem my rewards voucher?

Important Update to Loyalty Points Expiration 2025

How can I redeem my birthday reward voucher?

When do my points expire?

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How is my VIP tier determined?

What are the easy ways to earn points?

How do points convert to dollars?

Can I use more than one voucher per order?

How do I sign up for the rewards program?

How will I know when I have reached a new tier?

I've referred several friends but haven't received any points for it. Is there something else I need to do?

Can I use both my rewards voucher and a promo code on the same order?

Loyalty Rewards

Which product is likely causing my skin to break out?

Is talc used in your products?

What is Bismuth Oxychloride, and why don't you use it?

What ingredients do you use?

Do Adorn products contain gluten?

Are your products safe for pregnancy?

Do Adorn products contain Teflon or PFAS?

Are Adorn products paraben and preservative-free?

What is the 'Parfum' in Adorn products?

How does Adorn ensure product safety?

Are all chemicals bad for us?

What gives the SPF in the Adorn Mineral Foundation?

Are your products gluten-free?

Ingredients

What's the best hydrating foundation for dry skin?

What foundation lasts all day and doesn't cake?

Are there foundations with anti-aging skincare benefits?

Can I apply mineral foundation around my eyes?

What is the best foundation for mature skin?

Does it settle into fine lines?

Is there a lightweight foundation that still offers full coverage?

How should I apply foundation on mature skin?

Looking for help with shades?

Are the shades the same across all your foundation types?

Foundation

How long should makeup brushes last?

Makeup Brushes

Can I get free samples?

Samples

How do I refill the Loose Mineral Foundation?

How do I refill my packaging?

Can I refill the BB Cream?

Refills

Product Information

What should I do if I receive an incorrect or faulty item?Updated 6 hours ago