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<p><span style="font-family: Arial,Helvetica,sans-serif;">In case of a missing item in your delivery, first send us a photo of the items you did receive to advice@adorncosmetics.com.au. We apologise for the inconvenience and will assist you in resolving the issue as soon as possible.</span></p>

In case of a missing item in your delivery, first send us a photo of the items you did receive to advice@adorncosmetics.com.au. We apologise for the inconvenience and will assist you in resolving the issue as soon as possible.

My order is missing an item, what should I do?

Order Issues

Clean, Conscious Beauty Awaits!

Are your products vegan?

Where are your products made?

How is Adorn minimising waste?

About Us

How do I update my contact information?

I'm having trouble logging in

Account Settings

My promo code isn’t working

How do I edit my shipping address?

Can I change or cancel my order after it's been placed?

I just placed an order but forgot to add my promo code. Is there any way to apply it now?

I received an item that wasn’t what I ordered

My order hasn't arrived, what should I do?

My order arrived damaged, what should I do?

How do I return an item?

How can I resolve a malfunctioning pump?

I’m trying to order, but when I click “Add to Cart,” it doesn’t seem to work. Can you help?

I signed up to get a promo code for my first order, but I haven’t received it.

How do I track my order?

How long will my order take to arrive?

Do you offer free shipping?

How much does shipping cost?

Do you offer express shipping?

Do you ship to PO Boxes?

Do you offer Click and Collect?

Is a signature required upon delivery of my order?

What if my order did not arrive?

Can I buy Adorn products from a retail store?

Do you ship internationally?

Shipping

What is your return/exchange policy?

How do I return my empty packaging for recycling?

'No Risk' Match Me Foundation Set

What Adorn packaging can I return for recycling?

Returns

How do I apply promo/discount codes?

Is there an Afterpay minimum?

What Buy Now Pay Later (BNPL) options does Adorn offer?

My credit card was declined, but I have enough funds — what should I do?

I haven’t received an order confirmation email, but I see a pending transaction in my PayPal account. What should I do?

When can I expect my refund to be processed?

How do I redeem my Adorn gift card when making a purchase?

How do Shop Pay installments work?

Payment

How do I redeem my rewards voucher?

Important Update to Loyalty Points Expiration 2025

How can I redeem my birthday reward voucher?

When do my points expire?

How can I see what my current Rewards tier is?

How is my VIP tier determined?

What are the easy ways to earn points?

How do points convert to dollars?

Can I use more than one voucher per order?

How do I sign up for the rewards program?

How will I know when I have reached a new tier?

I've referred several friends but haven't received any points for it. Is there something else I need to do?

Loyalty Rewards

Which product is likely causing my skin to break out?

Is talc used in your products?

What is Bismuth Oxychloride, and why don't you use it?

What ingredients do you use?

Do Adorn products contain gluten?

Are your products safe for pregnancy?

Do Adorn products contain Teflon or PFAS?

Are Adorn products paraben and preservative-free?

What is the 'Parfum' in Adorn products?

How does Adorn ensure product safety?

Are all chemicals bad for us?

What gives the SPF in the Adorn Mineral Foundation?

Are your products gluten-free?

Ingredients

How can I find the right foundation shade for my skin tone?

What's the best hydrating foundation for dry skin?

What foundation lasts all day and doesn't cake?

Are there foundations with anti-aging skincare benefits?

Can I apply mineral foundation around my eyes?

What is the best foundation for mature skin?

Does it settle into fine lines?

Is there a lightweight foundation that still offers full coverage?

How should I apply foundation on mature skin?

Foundation

How long should makeup brushes last?

Makeup Brushes

Can I get free samples?

Samples

How do I refill the Loose Mineral Foundation?

How do I refill my packaging?

Can I refill the BB Cream?

Refills

Product Information

My order is missing an item, what should I do?Updated 12 days ago