Have a question? Reach out via our contact form, email advice@adorncosmetics.com.au, call (03) 9808 4422, or WhatsApp +61 491 791 375 (messages only, no calls). We’ll respond between 7 am–2 pm AEDT, Monday to Friday (excluding Public Holidays).

Go back to homepage

adorncosmetics

<div data-block="true" data-editor="7bpkj" data-offset-key="asv34-0-0" id="isPasted"><p data-start="159" data-end="296" id="isPasted"><span style="font-size: 14px;">We&#x2019;re sorry to hear your order is marked as delivered but hasn&#x2019;t arrived. We understand how frustrating this can be and are here to help.</span></p><p data-start="298" data-end="329"><span style="font-size: 14px;">Here are a few things to check:</span></p><ul><li style="font-size: 14px;"><strong data-start="333" data-end="362">Look around nearby areas:</strong> If you authorised safe drop, your parcel may have been left in your letterbox, at the front door, porch, or another secure location.</li><li style="font-size: 14px;"><strong data-start="500" data-end="522">Check with others:</strong> See if someone else at your home or workplace accepted or signed for the parcel on your behalf. If you live or work in a large building, check with building management or the mailroom in case they&#x2019;ve received it.</li><li style="font-size: 14px;"><strong data-start="740" data-end="774">Confirm your delivery address:</strong> Double-check the shipping address on your order confirmation to ensure it&#x2019;s correct.</li></ul><p data-start="861" data-end="1086"><span style="font-size: 14px;">If you&#x2019;ve gone through these steps and still can&#x2019;t locate your parcel, please contact us at <a data-start="953" data-end="1020" rel="noopener">advice@adorncosmetics.com.au</a> with your order number, and our team will be happy to assist you.</span></p></div><div data-block="true" data-editor="7bpkj" data-offset-key="4rg8f-0-0"><br></div>

We’re sorry to hear your order is marked as delivered but hasn’t arrived. We understand how frustrating this can be and are here to help. Here are a few things to check:. If you’ve gone through these steps and still can’t locate your parcel, please c

What should I do if my order was marked as delivered, but I did not receive it?

Order Assistance

Clean, Conscious Beauty Awaits!

Are your products vegan?

Where are your products made?

How is Adorn minimising waste?

When are your products going on sale?

Where can I buy your products?

Where can I find promo codes/discounts?

How can I contact Adorn?

About Us

How do I update my contact information?

How do I change my password?

How do I create an Adorn Account?

How do I delete my account?

Account Settings

My promo code isn’t working

I signed up to get a promo code for my first order, but I haven’t received it.

Can you apply a promo code to my order if I already placed it?

Can I change or cancel my order?

Can I change the shipping address on my order?

My delivery was damaged, what should I do?

What should I do if I receive an incorrect or faulty item?

My order hasn't arrived, what should I do?

My order is missing an item, what should I do?

I sent a message but haven’t received a response – what should I do?

How do I track my order?

Do you offer free shipping?

Do you offer expedited shipping?

When will my order be shipped?

Do you ship internationally?

Do you offer Click and Collect?

Do you ship to PO Boxes?

When will my Click and Collect order be ready?

Is a signature required upon delivery of my order?

I ordered with express delivery, why has it not been dispatched?

What happens if my order is returned to the sender?

What makes the Eco Gift Wrapping different from your usual order packaging?

How long will my order take to arrive?

How much does shipping cost?

What if my order did not arrive?

Why does my tracking status show "Pending'?

Shipping

What is your return/exchange policy?

How do I initiate a return?

How do I initiate an exchange?

How do I get a refund?

Returns

How do I apply promo/discount codes?

Is there an Afterpay minimum?

What methods of payment do you offer?

What Buy Now, Pay Later options do you offer?

Why am I seeing a duplicate charge?

My credit card was declined, but I have enough funds — what should I do?

I haven’t received an order confirmation email, but I see a pending transaction in my PayPal account. What should I do?

When can I expect my refund to be processed?

How do I purchase a gift card?

How do I redeem my Adorn gift card when making a purchase?

How do Shop Pay installments work?

How do I change my payment method at checkout?

I don’t see Afterpay as a payment option at checkout, even though my cart total meets the minimum spend. Could you please assist?

Payment

How do I redeem my rewards voucher?

How do I redeem my birthday voucher?

Can I use both my rewards voucher and a promo code on the same order?

Can I use more than one voucher per order?

When do points expire?

Where can I view my points balance?

How can I see what my current rewards tier is?

How is my VIP tier determined?

What are the ways to earn points?

How do points convert to dollars?

How do I sign up for the rewards program?

How will I know when I have reached a new tier?

I've referred several friends but haven't received any points for it. Is there something else I need to do?

What are the benefits of joining Adorn’s Rewards Program?

Do I lose my points if I cancel a rewards voucher and apply a different coupon code at checkout?

How do I update the date of birth on my account?

How do I leave a review?

Platinum Planet Membership FAQs

Loyalty Rewards

Return & Recycle Your Adorn Packaging

Refilling Your Makeup

Refilling Your Skincare

Is it safe and hygienic to refill skincare?

How often should I clean my refillable skincare packaging?

Will the pump work as effectively after refilling?

How many times can I refill Adorn skincare packaging?

Does Adorn refillable skincare save you money?

Where can I purchase Adorn skincare refills?

Can I refill the BB Cream?

Refill & Recycle

Which product is likely causing my skin to break out?

I want to repurchase the Pressed Mineral Neutral Eye Shadow Palette shades. What are their names?

What is the best foundation for mature skin?

What's the best hydrating foundation for dry skin?

Does your SPF 20+ Mineral Foundation provide full coverage?

Does it settle into fine lines?

Would you recommend using a primer before applying foundation?

What foundation lasts all day and doesn't cake?

Can I apply mineral foundation around my eyes?

How should I apply foundation on mature skin?

Do you have any shades without an orange or pink base?

Do you have samples of the Pressed Mineral Foundation?

Why aren’t there as many shades in the Pressed Mineral Foundation?

Having trouble dispensing your mineral foundation powder?

Adorn Cosmetics Risk-Free Foundation Offer

How to Find Your Perfect Foundation Shade

Foundation

How long should makeup brushes last?

Makeup Brushes

How do I choose the best Day Primer/Moisturiser for my skin?

I’ve got a few skincare products — what’s the right order to use them?

Skincare

Is talc used in your products?

What is Bismuth Oxychloride, and why don't you use it?

What ingredients do you use?

Do Adorn products contain gluten?

Are your products safe for pregnancy?

Do Adorn products contain Teflon or PFAS?

Are Adorn products paraben and preservative-free?

What is the 'Parfum' in Adorn products?

How does Adorn ensure product safety?

Are all chemicals bad for us?

What gives the SPF in the Adorn Mineral Foundation?

Are your products gluten-free?

Ingredients

Can I get free samples?

Samples

Product Information

What should I do if my order was marked as delivered, but I did not receive it?Updated 18 days ago