Payment

How do I apply promo/discount codes?

How to apply a promo code:. At checkout, enter your promo or discount code in the “Discount code” box and click “Apply.” Your savings will be shown in the order total before you complete your purchase. If you’re having trouble applying your discount

Is there an Afterpay minimum?

We have a minimum order amount of $149.00 for online purchases.

What methods of payment do you offer?

Credit & Debit Cards: Accepted cards include Visa, Mastercard, and American Express. PayPal: You can choose to pay via your PayPal account during checkout. Buy Now, Pay Later: We're also partners with Afterpay and Zip Pay, allowing you to split your

What Buy Now, Pay Later options do you offer?

We've partnered with Afterpay and Zip Pay, allowing you to split your purchase into four interest-free payments. Afterpay. Afterpay lets you buy now and pay in 4 interest-free instalments over 6 weeks. We have a minimum order amount of $149.00 for on

Why am I seeing a duplicate charge?

If you see the same charge twice after placing an order, don’t worry—it doesn’t usually mean you’ve been charged twice. Most of the time, the second charge is just a pending payment (also called an authorization hold). This is normal and should disap

My credit card was declined, but I have enough funds — what should I do?

This usually happens when the billing postal code entered during checkout doesn't match what your bank has on file for that card.

I haven’t received an order confirmation email, but I see a pending transaction in my PayPal account. What should I do?

When a transaction shows as “pending,” it usually means the payment hasn’t fully processed yet. This can take anywhere from 3 to 5 business days, and sometimes up to 10 business days. If you haven’t received an order confirmation email, it means we h

When can I expect my refund to be processed?

Once your product has arrived back at our warehouse, please allow 3-5 days for your return/refund to be processed internally. Refunds from ADORN, initiated due to payment issues, are processed by reversing the original transaction. Upon refund proces

How do I purchase a gift card?

You can buy an Adorn Cosmetics gift card in just a few steps:. Go to our Gift Card page. Choose the amount you'd like ($50, $100, $150, $200, or $250). Click "I want to send this as a gift", then enter the recipient’s email and a personal message (op

How do I redeem my Adorn gift card when making a purchase?

To redeem your Adorn gift card, simply enter the code in the 'Gift Card or Discount Code' field during checkout. The card's value will be automatically subtracted from your order total.

How do Shop Pay installments work?

Shop Pay Installments allow you to split your purchase into multiple payments, interest-free. At checkout, choose Shop Pay, select 'Installments', and follow the prompts to set up your payment plan.

How do I manage my saved credit card details in Shop Pay?

To update or remove your credit card details:. 1. Go to the Shop app on your device, and tap the Account icon. 2. In the Payment methods section, tap Add card. 3. To add a card, do either of the following:. 4. To delete a credit card, tap on the cred

I don’t see Afterpay as a payment option at checkout, even though my cart total meets the minimum spend. Could you please assist?

We’re sorry you’re experiencing this issue. If you have a shop account, your card details may already be pre-filled for faster checkout. Just look for a dropdown arrow next to your card—clicking it will show alternative payment methods. Also, please