When can I expect my refund to be processed?Updated 12 days ago

Once your product has arrived back at our warehouse, please allow 3-5 days for your return/refund to be processed internally. 

Refunds from ADORN, initiated due to payment issues, are processed by reversing the original transaction. Upon refund processing, you will receive an email notification confirming the action. It's important to note that this notification does not signify the immediate return of funds to your original payment account but rather indicates that the refund has been issued. The time for receiving the funds depends on the payment method used and the processing speed of the respective service. We support various payment methods; refer to the details below based on your chosen payment method for further information:

1. PayPal: After processing a PayPal refund from ADORN, it should reflect immediately in your PayPal account. For the latest information on PayPal and its refund process, please refer to the PayPal Help Centre.
2. Afterpay: Once an Afterpay refund is processed by ADORN, it may take up to 5 days to appear in your Afterpay account. Stay informed by visiting the Afterpay Help Centre for the most up-to-date details on Afterpay and its refund procedures.
3. Credit/Debit Card: Refunds to Credit or Debit cards are subject to the transfer times of the respective banks. Typically, funds become available within 5 business days after processing, but this duration may extend up to a month based on bank processing times. For AMEX payments, if you encounter difficulties locating the refund, ensure to check against the original payment date.
4. Zip Pay: Upon issuing a Zip Pay refund, you will receive an email notification. Normally, it takes up to 5 days for a Zip Pay refund from ADORN to appear in your Zip Pay account. Stay informed about Zip Pay and its refund processes by referring to the Zip Pay Help Centre for the latest information.
5. Shop Pay: Your refund will be issued back to your original payment method (the card used when placing your order using Shop Pay Instalments) within 3–10 business days of your refund being issued, and your balance will be updated.