Order Issues
My promo code isn’t working
If you are experiencing issues with your discount code, please consider the following:. If issues persist, please contact customer service at [email protected] before finalising your order. The code isn’t working. The code doesn’t seem to
Can I change my shipping address?
Once your order is confirmed, you have 30 minutes to make any updates, whether it’s your shipping address, sizes, or the items in your order. Simply open your order confirmation email and follow the link to your order page to make changes instantly.
Can I edit or cancel my order?
Once your order is confirmed, you have 30 minutes to make any updates, whether it’s your shipping address, sizes, or the items in your order. Simply open your order confirmation email and follow the link to your order page to make changes instantly.
I received the wrong product, what should I do?
Please email us at [email protected] with your order number and 2–3 clear photos of the item, so we can help resolve this as quickly as possible. wrong item sent. wrong product. faulty item. damaged item. My order has just arrived and is i
My order hasn't arrived, what should I do?
If your order hasn’t arrived yet, please start by checking your confirmation email to ensure the delivery address provided is correct. If your shipping option included tracking, the details will have been emailed to you. For the most up-to-date deliv
My order is missing an item, what should I do?
We’re so sorry to hear an item is missing from your order and understand how disappointing this can be. Please send a photo of the items you received to [email protected], and our team will review this for you and resolve it as quickly as
I received a faulty item, how do I return it?
We’re so sorry to hear you’ve received a faulty product. We’d love to resolve this for you as quickly as possible. Please send a photo of the item you received to [email protected], and our team will be in touch.
My order shows as delivered, but it hasn’t arrived. How can this be resolved?
We’re sorry to hear your order is marked as delivered but hasn’t arrived. We understand how frustrating this can be and are here to help. Here are a few things to check:. If you’ve gone through these steps and still can’t locate your parcel, please c