Order Issues

My promo code isn’t working

If you are experiencing issues with your discount code, please consider the following:. Cart Requirement: Check you have added the product to your cart before entering the discount code. Code usage/ limitations: Make sure you have not used the code p

How do I edit my shipping address?

If you need to update your address, please email us at [email protected] with the subject line “Change of Address” within 15 minutes of placing your order. Be sure to include your name, order number, and the correct address. While we’ll do

Can I change or cancel my order after it's been placed?

Due to our fast order processing times, requests to cancel or modify an order must be received within 15 minutes of placing your order. To cancel an order, please email [email protected] with "Cancel Order" in the subject line. To make cha

I just placed an order but forgot to add my promo code. Is there any way to apply it now?

Please contact our customer service team at [email protected] with your order number and the promo code you forgot to apply. We'll do our best to assist, but please note we can’t guarantee the offer can be honoured due to our quick order p

I received an item that wasn’t what I ordered

We're sorry to hear there's an issue with your order. As part of our standard process for handling damaged or incorrect items, could you please send us a photo of the product to [email protected]?. Once we receive the photo, we’ll be able

My order hasn't arrived, what should I do?

If your order hasn’t arrived yet, please start by checking your confirmation email to ensure the delivery address provided is correct. If your shipping option included tracking, the details will have been emailed to you. For the most up-to-date deliv

My order is missing an item, what should I do?

In case of a missing item in your delivery, first send us a photo of the items you did receive to [email protected]. We apologise for the inconvenience and will assist you in resolving the issue as soon as possible.

My order arrived damaged, what should I do?

We apologise for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.Can you please send us a photo of the damaged item/s you receiv

How do I return an item?

To help you find your perfect match, we offer a wide range of samples before committing to full-size products. Because of this, we’re unable to accept returns for used products, incorrect colour or product choices, or change of mind. Sample and refil

How can I resolve a malfunctioning pump?

Some of our products use airless pump packaging to help protect the formula and keep it fresh for longer. Instead of a dip tube, these bottles use a little plate at the bottom that moves up with each pump to push the product out. Sometimes they just