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Adorn Cosmetics

Please email us at <a data-start="136" data-end="164" rel="noopener" id="isPasted">advice@adorncosmetics.com.au</a> with your order number and 2&#x2013;3 clear photos of the item, so we can help resolve this as quickly as possible.wrong item sentwrong productfaulty itemdamaged itemMy order has just arrived and is incorrect

Please email us at advice@adorncosmetics.com.au with your order number and 2–3 clear photos of the item, so we can help resolve this as quickly as possible. wrong item sent. wrong product. faulty item. damaged item. My order has just arrived and is i

I received the wrong product, what should I do?

Order Issues

Are your products cruelty-free and vegan?

Are your ingredients all-natural?

Are your products made in Australia?

How is Adorn minimising waste?

Where can I buy your products?

How do I create an Adorn Account?

How do I change my password?

How do I update my contact information?

How do I delete my account?

How can I reach the customer service team?

General

My promo code isn’t working

Can I change my shipping address?

Can I edit or cancel my order?

My order hasn't arrived, what should I do?

My order is missing an item, what should I do?

I received a faulty item, how do I return it?

My order shows as delivered, but it hasn’t arrived. How can this be resolved?

How do I track my order?

Do you offer free shipping?

Do you offer expedited shipping?

When will my order be shipped?

Do you ship internationally?

Do you offer Click and Collect?

Do you ship to PO Boxes?

When will my Click and Collect order be ready?

I ordered with express delivery, why has it not been dispatched?

What happens if my order is returned to the sender?

How long will my order take to arrive?

How much does shipping cost?

What if my order did not arrive?

Why does my tracking status show "Pending'?

Shipping & Delivery

What is your return/exchange policy?

How do I initiate a return?

How do I initiate an exchange?

How do I get a refund?

Return & Recycle Your Adorn Packaging

Returns & Exchanges

How do I apply promo/discount codes?

What methods of payment do you offer?

What Buy Now, Pay Later options do you offer?

How do Shop Pay installments work?

Is there an Afterpay minimum?

How do I redeem my Adorn gift card when making a purchase?

How do I change my payment method at checkout?

Payment Options

I received the wrong product, what should I do?Updated 21 days ago