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<div data-block="true" data-editor="1fc2t" data-offset-key="97suo-0-0" id="isPasted"><p data-start="79" data-end="195" id="isPasted"><span style="font-size: 14px; color: rgb(0, 0, 0);">We&#x2019;re so sorry to hear you&#x2019;ve received a faulty product. We&#x2019;d love to resolve this for you as quickly as possible.</span></p><p data-start="197" data-end="321"><span style="font-size: 14px; color: rgb(0, 0, 0);">Please send a photo of the item you received to <strong data-start="245" data-end="277"><a data-start="247" data-end="275" rel="noopener">advice@adorncosmetics.com.au</a></strong>, and our team will be in touch.</span></p></div><div data-block="true" data-editor="1fc2t" data-offset-key="659vm-0-0"><br></div>

We’re so sorry to hear you’ve received a faulty product. We’d love to resolve this for you as quickly as possible. Please send a photo of the item you received to advice@adorncosmetics.com.au, and our team will be in touch.

I received a faulty item, how do I return it?

Order Issues

How do I contact Adorn?

How do I update my contact information?

How do I change my password?

How do I create an Adorn Account?

How do I delete my account?

Where can I buy your products?

General

My promo code isn’t working

Can I change my shipping address?

Can I edit or cancel my order?

I received the wrong product, what should I do?

My order hasn't arrived, what should I do?

My order is missing an item, what should I do?

My order shows as delivered, but it hasn’t arrived. How can this be resolved?

How do I track my order?

Do you offer free shipping?

Do you offer expedited shipping?

When will my order be shipped?

Do you ship internationally?

Do you offer Click and Collect?

Do you ship to PO Boxes?

When will my Click and Collect order be ready?

Is a signature required upon delivery of my order?

I ordered with express delivery, why has it not been dispatched?

What happens if my order is returned to the sender?

How long will my order take to arrive?

How much does shipping cost?

What if my order did not arrive?

Why does my tracking status show "Pending'?

Shipping & Delivery

What is your return/exchange policy?

How do I initiate a return?

How do I initiate an exchange?

How do I get a refund?

Return & Recycle Your Adorn Packaging

Returns & Exchanges

How do I apply promo/discount codes?

Is there an Afterpay minimum?

What methods of payment do you offer?

What Buy Now, Pay Later options do you offer?

Why am I seeing a duplicate charge?

My credit card was declined, but I have enough funds — what should I do?

I haven’t received an order confirmation email, but I see a pending transaction in my PayPal account. What should I do?

When can I expect my refund to be processed?

How do I purchase a gift card?

How do I redeem my Adorn gift card when making a purchase?

How do Shop Pay installments work?

How do I change my payment method at checkout?

I don’t see Afterpay as a payment option at checkout, even though my cart total meets the minimum spend. Could you please assist?

I received a faulty item, how do I return it?Updated 2 days ago