Returns
What is your return/exchange policy?
To help you find your perfect match, we offer a wide range of samples to trial before purchasing full-size products. For this reason, we do not accept returns or exchanges for used items selected in an incorrect shade or product type. Please also not
How do I initiate a return?
To start a return:. 1. Check eligibility: Ensure your product is unopened, unused, and in saleable condition. Returns must be within 30 days of delivery. 2. Contact us: Email [email protected] with your order number and reason for return.
How do I initiate an exchange?
To help you find your perfect match, we offer a wide range of samples to trial before purchasing full-size products. For this reason, we do not accept returns or exchanges for used items selected in an incorrect shade or product type. Please also not
How do I get a refund?
We’re sorry something wasn’t right! Here’s how refunds work:. We don’t offer returns/refunds for:. But if your item is faulty or damaged, you may be eligible. Email us at [email protected] with: