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We&#x2019;re sorry something wasn&#x2019;t right! Here&#x2019;s how refunds work:<h4 data-start="195" data-end="232" id="whats-eligible-for-a-refund">What&#x2019;s eligible for a refund?</h4>We don&#x2019;t offer returns/refunds for:<ul><li data-start="233" data-end="260" style="font-size: 14px;">Used items</li><li data-start="233" data-end="260" style="font-size: 14px;">Samples</li><li data-start="233" data-end="260" style="font-size: 14px;">Refills</li></ul>But if your item is faulty or damaged, you may be eligible.<h4 data-start="409" data-end="427" id="what-to-do">What to do:</h4>Email us at <a data-start="440" data-end="507" rel="noopener">advice@adorncosmetics.com.au</a> with:<ul><li data-start="428" data-end="513" style="font-size: 14px;">Your order number</li><li data-start="428" data-end="513" style="font-size: 14px;">A photo or video of the issue</li><li data-start="428" data-end="513" style="font-size: 14px;">A brief description</li></ul>

We’re sorry something wasn’t right! Here’s how refunds work:. We don’t offer returns/refunds for:. But if your item is faulty or damaged, you may be eligible. Email us at advice@adorncosmetics.com.au with:

How do I get a refund?

Returns

Clean, Conscious Beauty Awaits!

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Account Settings

My promo code isn’t working

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Can you apply a promo code to my order if I already placed it?

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My delivery was damaged, what should I do?

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Order Assistance

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I ordered with express delivery, why has it not been dispatched?

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Why does my tracking status show "Pending'?

Shipping

What is your return/exchange policy?

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My credit card was declined, but I have enough funds — what should I do?

I haven’t received an order confirmation email, but I see a pending transaction in my PayPal account. What should I do?

When can I expect my refund to be processed?

How do I purchase a gift card?

How do I redeem my Adorn gift card when making a purchase?

How do Shop Pay installments work?

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I don’t see Afterpay as a payment option at checkout, even though my cart total meets the minimum spend. Could you please assist?

Payment

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How will I know when I have reached a new tier?

I've referred several friends but haven't received any points for it. Is there something else I need to do?

What are the benefits of joining Adorn’s Rewards Program?

Do I lose my points if I cancel a rewards voucher and apply a different coupon code at checkout?

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Loyalty Rewards

Return & Recycle Your Adorn Packaging

Refilling Your Makeup

Refilling Your Skincare

Is it safe and hygienic to refill skincare?

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Will the pump work as effectively after refilling?

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Can I refill the BB Cream?

Refill & Recycle

Which product is likely causing my skin to break out?

I want to repurchase the Pressed Mineral Neutral Eye Shadow Palette shades. What are their names?

What is the best foundation for mature skin?

What's the best hydrating foundation for dry skin?

Does your SPF 20+ Mineral Foundation provide full coverage?

Does it settle into fine lines?

Would you recommend using a primer before applying foundation?

What foundation lasts all day and doesn't cake?

Can I apply mineral foundation around my eyes?

How should I apply foundation on mature skin?

Do you have any shades without an orange or pink base?

Do you have samples of the Pressed Mineral Foundation?

Why aren’t there as many shades in the Pressed Mineral Foundation?

I can see you have more shades since I last purchased. I'm not sure which one correlates to the one I previously purchased?

How do I get a refund?Updated a month ago

What’s eligible for a refund?

What to do: