How do I initiate an exchange?Updated 4 hours ago

To help you find your perfect match, we offer a wide range of samples to trial before purchasing full-size products. For this reason, we do not accept returns or exchanges for used items selected in an incorrect shade or product type. Please also note that samples and refills are non-returnable.

To start a return:

1. Check eligibility: Ensure your full-size product is unopened, unused, and in saleable condition. 

2. Contact us: Email [email protected] with your order number and reason for return.

3. Prepare your return: Once approved, package the item securely and include a note with your order number, contact details, and preferred shade.

4. Send your return to: 
   Adorn Cosmetics
   1/3 Southpark Close
   Keysborough, VIC 3173
   Australia
   
   Please note: Return postage is your responsibility, but we will cover the cost of sending the correct shade to you. We recommend using a tracked service and keeping your receipt with the tracking number in case you need to follow up on the delivery. Unfortunately, we cannot be held responsible for parcels that are lost or not delivered.