Have a question? Reach out via the contact form, email us at advice@adorncosmetics.com.au, or call (03) 9808 4422 between 7 am - 2 pm AEST, Monday to Friday (excluding Public Holidays).

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To check your points balance, simply log in to your account and visit the <a href="https://www.adorncosmetics.com.au/pages/loyalty-rewards-program">Rewards page.</a> Your current points total will be clearly displayed at the top of the page.

To check your points balance, simply log in to your account and visit the Rewards page. Your current points total will be clearly displayed at the top of the page.

Where can I view my points balance?

Loyalty Rewards

Clean, Conscious Beauty Awaits!

Are your products vegan?

Where are your products made?

How is Adorn minimising waste?

When are your products going on sale?

Where can I buy your products?

Where can I find promo codes/discounts?

About Us

How do I update my contact information?

I'm having trouble logging in

How do I create an Adorn Account?

How do I delete my account?

Account Settings

My promo code isn’t working

I signed up to get a promo code for my first order, but I haven’t received it.

Can you apply a promo code to my order if I already placed it?

Can I change or cancel my order?

Can I change the shipping address on my order?

My delivery was damaged, what should I do?

What should I do if I receive an incorrect or faulty item?

My order hasn't arrived, what should I do?

My order is missing an item, what should I do?

What should I do if my order was marked as delivered, but I did not receive it?

I sent a message but haven’t received a response – what should I do?

Order Assistance

How do I track my order?

Do you offer free shipping?

Do you offer expedited shipping?

When will my order be shipped?

Do you ship internationally?

Do you offer Click and Collect?

Do you ship to PO Boxes?

When will my Click and Collect order be ready?

Is a signature required upon delivery of my order?

I ordered with express delivery, why has it not been dispatched?

What happens if my order is returned to the sender?

What makes the Eco Gift Wrapping different from your usual order packaging?

How long will my order take to arrive?

How much does shipping cost?

What if my order did not arrive?

Why does my tracking status show "Pending'?

Shipping

What is your return/exchange policy?

How do I initiate a return?

How do I initiate an exchange?

How do I get a refund?

Returns

How do I apply promo/discount codes?

Is there an Afterpay minimum?

What methods of payment do you offer?

What Buy Now, Pay Later options do you offer?

Why am I seeing a duplicate charge?

My credit card was declined, but I have enough funds — what should I do?

I haven’t received an order confirmation email, but I see a pending transaction in my PayPal account. What should I do?

When can I expect my refund to be processed?

How do I purchase a gift card?

How do I redeem my Adorn gift card when making a purchase?

How do Shop Pay installments work?

How do I manage my saved credit card details in Shop Pay?

I don’t see Afterpay as a payment option at checkout, even though my cart total meets the minimum spend. Could you please assist?

Payment

How do I redeem my rewards voucher?

How do I redeem my birthday voucher?

Can I use both my rewards voucher and a promo code on the same order?

Can I use more than one voucher per order?

When do my points expire?

How can I see what my current rewards tier is?

How is my VIP tier determined?

What are the ways to earn points?

How do points convert to dollars?

How do I sign up for the rewards program?

How will I know when I have reached a new tier?

I've referred several friends but haven't received any points for it. Is there something else I need to do?

What are the benefits of joining Adorn’s Rewards Program?

Do I lose my points if I cancel a rewards voucher and apply a different coupon code at checkout?

How do I update the date of birth on my account?

How do I leave a review?

Return & Recycle Your Adorn Packaging

Refilling Your Makeup

Refilling Your Skincare

Is it safe and hygienic to refill skincare?

How often should I clean my refillable skincare packaging?

Will the pump work as effectively after refilling?

How many times can I refill Adorn skincare packaging?

Does Adorn refillable skincare save you money?

Where can I purchase Adorn skincare refills?

Can I refill the BB Cream?

Refill & Recycle

Which product is likely causing my skin to break out?

I want to repurchase the Pressed Mineral Neutral Eye Shadow Palette shades. What are their names?

Is talc used in your products?

What is Bismuth Oxychloride, and why don't you use it?

What ingredients do you use?

Do Adorn products contain gluten?

Are your products safe for pregnancy?

Do Adorn products contain Teflon or PFAS?

Are Adorn products paraben and preservative-free?

What is the 'Parfum' in Adorn products?

How does Adorn ensure product safety?

Are all chemicals bad for us?

What gives the SPF in the Adorn Mineral Foundation?

Are your products gluten-free?

Ingredients

How do I choose the best Day Primer/Moisturiser for my skin?

I’ve got a few skincare products — what’s the right order to use them?

Skincare

How long should makeup brushes last?

Makeup Brushes

What is the best foundation for mature skin?

What's the best hydrating foundation for dry skin?

Does your SPF 20+ Mineral Foundation provide full coverage?

Does it settle into fine lines?

Would you recommend using a primer before applying foundation?

What foundation lasts all day and doesn't cake?

Can I apply mineral foundation around my eyes?

How should I apply foundation on mature skin?

Do you have any shades without an orange or pink base?

Do you have samples of the Pressed Mineral Foundation?

Why aren’t there as many shades in the Pressed Mineral Foundation?

I can see you have more shades since I last purchased. I'm not sure which one correlates to the one I previously purchased?

Foundation

Can I get free samples?

Samples

Product Information

Where can I view my points balance?Updated 8 days ago