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Adorn Cosmetics

<div data-block="true" data-editor="alk71" data-offset-key="dduih-0-0"><div data-offset-key="dduih-0-0"><span style="font-size: 14px; color: rgb(0, 0, 0); font-family: Inter;">Our products are sold online and are not available in any physical stores. You can shop directly through our website, and we offer free delivery across Australia for orders over $139.</span></div></div>

Our products are sold online and are not available in any physical stores. You can shop directly through our website, and we offer free delivery across Australia for orders over $139.

Where can I buy your products?

General

Are your products cruelty-free and vegan?

Are your ingredients all-natural?

Are your products made in Australia?

How is Adorn minimising waste?

How do I create an Adorn Account?

How do I change my password?

How do I update my contact information?

How do I delete my account?

How can I reach the customer service team?

My promo code isn’t working

Can I change my shipping address?

Can I edit or cancel my order?

I received the wrong product, what should I do?

My order hasn't arrived, what should I do?

My order is missing an item, what should I do?

I received a faulty item, how do I return it?

My order shows as delivered, but it hasn’t arrived. How can this be resolved?

Order Issues

How do I track my order?

Do you offer free shipping?

Do you offer expedited shipping?

When will my order be shipped?

Do you ship internationally?

Do you offer Click and Collect?

Do you ship to PO Boxes?

When will my Click and Collect order be ready?

I ordered with express delivery, why has it not been dispatched?

What happens if my order is returned to the sender?

How long will my order take to arrive?

How much does shipping cost?

What if my order did not arrive?

Why does my tracking status show "Pending'?

Shipping & Delivery

What is your return/exchange policy?

How do I initiate a return?

How do I initiate an exchange?

How do I get a refund?

Return & Recycle Your Adorn Packaging

Returns & Exchanges

How do I apply promo/discount codes?

What methods of payment do you offer?

What Buy Now, Pay Later options do you offer?

How do Shop Pay installments work?

Is there an Afterpay minimum?

How do I redeem my Adorn gift card when making a purchase?

How do I change my payment method at checkout?

Payment Options

Where can I buy your products?Updated 21 days ago