My cleanser pump seems faulty and won’t dispense any productUpdated 3 days ago

We’re sorry your cleanser pump isn’t working properly.

Sometimes air can get trapped inside, making it hard for the pump to dispense the product. Here’s a simple way to fix it for your gel or milk cleanser:

1. Press the pump down and cover the opening where the product comes out with your finger.

2. While keeping the opening covered, pull the pump back up.

3. Release your finger and repeat this a few times.

This usually helps clear any trapped air and gets the pump working again.

If it still doesn’t work after trying this, please email us at [email protected] and we’ll gladly send you a replacement pump.

I’m having trouble getting my cleanser to pump

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