How do I return an item?Updated 6 hours ago
To help you find your perfect match, we offer a wide range of samples before you purchase full-size products. Please note that we only accept returns for faulty items. Returns or exchanges for incorrect colour or product choices are not accepted once the product has been used. Additionally, samples and refills are non-returnable.
If you receive a faulty item, please email a photo or video to [email protected] and we’ll happily assist.
No Risk 'Match Me' Foundation Set
If your full-size foundation is unopened and unused, you’re welcome to return it for an exchange.
Please include a note with your:
- Order Number
- Full Name
- Email Address
- Shipping Address
- Reason for return and preferred shade
Send your return to:
1/3 Southpark Cl, Keysborough, VIC, 3173
1/3 Southpark Cl, Keysborough, VIC, 3173
*Return postage is at your expense. We recommend using a tracked service, as we can’t take responsibility for lost or undelivered parcels.