Delivery was marked delivered, but I did not receive itUpdated 3 hours ago

We’re sorry to hear your order is marked as delivered but hasn’t arrived. We understand how frustrating this can be and are here to help.

Here are a few things to check:

• Look around nearby areas: If you authorised safe drop, your parcel may have been left in your letterbox, at the front door, porch, or another secure location.

• Check with others: See if someone else at your home or workplace accepted or signed for the parcel on your behalf. If you live or work in a large building, check with building management or the mailroom in case they’ve received it.

• Confirm your delivery address: Double-check the shipping address on your order confirmation to ensure it’s correct.

If you’ve gone through these steps and still can’t locate your parcel, please contact us at [email protected] with your order number, and our team will be happy to assist you.