Have a question? Send us a message via our contact form or email advice@adorncosmetics.com.au.

Go back to homepage

Adorn Cosmetics

Yes, Adorn Cosmetics are made with high-performance, earth-derived, and natural ingredients specifically formulated for sensitive and mature skin. We are independently certified as both toxin and allergen-free by Safe Cosmetics Australia.Our formulas are strictly free from the following:<ul><li style="font-family: Inter;">Parabens &amp; Sulfates</li><li style="font-family: Inter;">Talc &amp; Bismuth Oxychloride</li><li style="font-family: Inter;">Synthetic Fragrances &amp; Dyes</li><li style="font-family: Inter;">Phthalates</li><li style="font-family: Inter;">Petrochemicals</li><li style="font-family: Inter;">Mineral Oil &amp; Harsh Preservatives</li><li style="font-family: Inter;">Animal-derived ingredients or by-products</li></ul>

Yes, Adorn Cosmetics are made with high-performance, earth-derived, and natural ingredients specifically formulated for sensitive and mature skin. We are independently certified as both toxin and allergen-free by Safe Cosmetics Australia. Our formula

Are your ingredients all-natural?

General

Are your products cruelty-free and vegan?

Are your products made in Australia?

How is Adorn minimising waste?

Where can I buy your products?

How do I create an Adorn Account?

How do I change my password?

How do I update my contact information?

How do I delete my account?

How can I reach the customer service team?

My promo code isn’t working

Can I change my shipping address?

Can I edit or cancel my order?

I received the wrong product, what should I do?

My order hasn't arrived, what should I do?

My order is missing an item, what should I do?

I received a faulty item, how do I return it?

My order shows as delivered, but it hasn’t arrived. How can this be resolved?

Order Issues

How do I track my order?

Do you offer free shipping?

Do you offer expedited shipping?

When will my order be shipped?

Do you ship internationally?

Do you offer Click and Collect?

Do you ship to PO Boxes?

When will my Click and Collect order be ready?

I ordered with express delivery, why has it not been dispatched?

What happens if my order is returned to the sender?

How long will my order take to arrive?

How much does shipping cost?

What if my order did not arrive?

Why does my tracking status show "Pending'?

Shipping & Delivery

What is your return/exchange policy?

How do I initiate a return?

How do I initiate an exchange?

How do I get a refund?

Return & Recycle Your Adorn Packaging

Returns & Exchanges

How do I apply promo/discount codes?

What methods of payment do you offer?

What Buy Now, Pay Later options do you offer?

How do Shop Pay installments work?

Is there an Afterpay minimum?

How do I redeem my Adorn gift card when making a purchase?

How do I change my payment method at checkout?

Payment Options

Are your ingredients all-natural?Updated 11 days ago