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<p>The express shipping timeframe on our website refers to the estimated delivery time once your order has been dispatched from our warehouse.</p><p>We aim to dispatch all orders within 1&#x2013;2 business days. However, during busy periods such as promotions, it may take an additional 2&#x2013;4 business days to process your order. Please rest assured that we&#x2019;re working hard to get your order packed and sent out as quickly as possible.</p>

The express shipping timeframe on our website refers to the estimated delivery time once your order has been dispatched from our warehouse. We aim to dispatch all orders within 1–2 business days. However, during busy periods such as promotions, it ma

I ordered with express delivery, why has it not been dispatched?

Shipping

Clean, Conscious Beauty Awaits!

Are your products vegan?

Where are your products made?

How is Adorn minimising waste?

About Us

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I'm having trouble logging in

Account Settings

My promo code isn’t working

Can I change my order address?

Can I change or cancel my order?

I just placed an order but forgot to add my promo code. Is there any way to apply it now?

What should I do if I receive an incorrect or faulty item?

My order hasn't arrived, what should I do?

My order is missing an item, what should I do?

My delivery was damaged, what should I do?

My pump isn’t working on my BB cream/liquid foundation/primer/moisturiser. Can you help?

I’m trying to order, but when I click “Add to Cart,” it doesn’t seem to work. Can you help?

I signed up to get a promo code for my first order, but I haven’t received it.

I’m having trouble finding a product on your website. Can you help me find it?

Order Assistance

How do I track my order?

How long will my order take to arrive?

When will my order be shipped?

Do you offer free shipping?

Do you ship internationally?

How much does shipping cost?

Do you offer express shipping?

Do you ship to PO Boxes?

Do you offer Click and Collect?

Is a signature required upon delivery of my order?

What if my order did not arrive?

What happens if my order is returned to the sender?

Where can I buy Adorn products?

What is your return/exchange policy?

How do I return an item?

'No Risk' Match Me Foundation Set

How do I return my empty packaging for recycling?

What Adorn packaging can I return for recycling?

Returns

How do I apply promo/discount codes?

Is there an Afterpay minimum?

What Buy Now Pay Later (BNPL) options does Adorn offer?

My credit card was declined, but I have enough funds — what should I do?

I haven’t received an order confirmation email, but I see a pending transaction in my PayPal account. What should I do?

When can I expect my refund to be processed?

How do I redeem my Adorn gift card when making a purchase?

How do Shop Pay installments work?

Payment

How do I redeem my rewards voucher?

Important Update to Loyalty Points Expiration 2025

How can I redeem my birthday reward voucher?

When do my points expire?

How can I see what my current Rewards tier is?

How is my VIP tier determined?

What are the easy ways to earn points?

How do points convert to dollars?

Can I use more than one voucher per order?

How do I sign up for the rewards program?

How will I know when I have reached a new tier?

I've referred several friends but haven't received any points for it. Is there something else I need to do?

Can I use both my rewards voucher and a promo code on the same order?

Loyalty Rewards

Which product is likely causing my skin to break out?

Is talc used in your products?

What is Bismuth Oxychloride, and why don't you use it?

What ingredients do you use?

Do Adorn products contain gluten?

Are your products safe for pregnancy?

Do Adorn products contain Teflon or PFAS?

Are Adorn products paraben and preservative-free?

What is the 'Parfum' in Adorn products?

How does Adorn ensure product safety?

Are all chemicals bad for us?

What gives the SPF in the Adorn Mineral Foundation?

Are your products gluten-free?

Ingredients

What's the best hydrating foundation for dry skin?

What foundation lasts all day and doesn't cake?

Are there foundations with anti-aging skincare benefits?

Can I apply mineral foundation around my eyes?

What is the best foundation for mature skin?

Does it settle into fine lines?

Is there a lightweight foundation that still offers full coverage?

How should I apply foundation on mature skin?

Looking for help with shades?

Are the shades the same across all your foundation types?

Foundation

How long should makeup brushes last?

Makeup Brushes

Can I get free samples?

Samples

How do I refill the Loose Mineral Foundation?

How do I refill my packaging?

Can I refill the BB Cream?

Refills

Product Information

I ordered with express delivery, why has it not been dispatched?Updated 6 hours ago