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Adorn Cosmetics

<p data-start="205" data-end="297" id="isPasted"><span style="font-size: 14px; color: rgb(0, 0, 0); font-family: Inter;">You&#x2019;ll find our delivery options, estimated timeframes, and associated costs outlined <a href="https://www.adorncosmetics.com.au/pages/shipping-returns" class="fr-strong fr-green">here.&#xA0;</a></span></p>

You’ll find our delivery options, estimated timeframes, and associated costs outlined here.

How long will my order take to arrive?

Shipping & Delivery

Are your products cruelty-free and vegan?

Are your ingredients all-natural?

Are your products made in Australia?

How is Adorn minimising waste?

Where can I buy your products?

How do I create an Adorn Account?

How do I change my password?

How do I update my contact information?

How do I delete my account?

How can I reach the customer service team?

General

My promo code isn’t working

Can I change my shipping address?

Can I edit or cancel my order?

I received the wrong product, what should I do?

My order hasn't arrived, what should I do?

My order is missing an item, what should I do?

I received a faulty item, how do I return it?

My order shows as delivered, but it hasn’t arrived. How can this be resolved?

Order Issues

How do I track my order?

Do you offer free shipping?

Do you offer expedited shipping?

When will my order be shipped?

Do you ship internationally?

Do you offer Click and Collect?

Do you ship to PO Boxes?

When will my Click and Collect order be ready?

I ordered with express delivery, why has it not been dispatched?

What happens if my order is returned to the sender?

How much does shipping cost?

What if my order did not arrive?

Why does my tracking status show "Pending'?

What is your return/exchange policy?

How do I initiate a return?

How do I initiate an exchange?

How do I get a refund?

Return & Recycle Your Adorn Packaging

Returns & Exchanges

How do I apply promo/discount codes?

What methods of payment do you offer?

What Buy Now, Pay Later options do you offer?

How do Shop Pay installments work?

Is there an Afterpay minimum?

How do I redeem my Adorn gift card when making a purchase?

How do I change my payment method at checkout?

Payment Options

How long will my order take to arrive?Updated 17 days ago